SEB saved more than 58 km of paper last year

SEB’s paper-free service volume increased by ten-fold in 2015. By working together with our customers, we saved 395 packages of paper in our bank branches. Figuratively speaking, that is enough unused paper to cover 58 km, i.e. the distance from Tallinn to Rapla.

“On average, four sheets of paper are required to complete one bank transaction. Customers visiting our branches appreciate the fact that we consider environmental sustainability to be important and offer them the option of paper-free service. Interactive solutions are also playing a more active role in the improvement and enhancement of quality. The entire paper-free service process can be viewed by the customer on the computer screen, which helps to speed up bank transactions,” said Eerika Vaikmäe-Koit, Head of the Retail Banking and Technology Area of SEB.

“By using the digital service method, the customer can store their entire financial history in one place; and doing so offers convenience, security and additional control over money matters, since all bank transaction documents are located in the client’s Internet bank. All in all, paper-free service has been well received by customers and the popularity of this service has grown considerably,” added Vaikmäe-Koit.

For paper-free service, the SEB customer uses a touchscreen – the created documents are signed by an ID card or mobile ID and then archived in the client’s digital portal located in the Internet bank. This service is available in all SEB bank branches.

In order to use paper free services, clients must bring their ID card along and know both of their PIN codes; or a mobile phone in which the mobile ID service has been activated.


For more information:

Maarja Gavronski
Project Manager for Communication
Marketing and Communications Division
SEB Pank

Phone +372 665 5270
Mobile +372 5656 5785
Address Tornimäe 2, 15010 Tallinn