Internet bank

1. Make sure that you start at our official web page by typing seb.ee on address line and move to internet bank via the webpage. Do not use search engines, such as Google or Yahoo!, as these might offer you fraudulent pages.
2. Check if the internet bank address starts with “https://e.seb.ee/ib/login” and seb.ee. Also, it would be good to review and confirm that the certificate is issued to AS SEB Pank.
3. After opening the webpage, carefully inspect whether its design and functionalities are correct. When the webpage is cloned by the fraudsters, functionality, as well as the visual part may not be complete and correct. Therefore, please pay attention to the following aspects: 

• Homepage or login page look – are the visuals correct and you can open different texts and tabs, meaning that the functionalities work without malfunction?
• Authentication means – are all of them available? E. g., on our internet bank page, you can choose from all available authentication means, whereas in fraudulent pages, you might miss some of them
• Language change – does it work correctly? When you change the language on a fraudulent page, it might not change or be switched to a different one

Yes, it is safe to use the virtual advisor on internet bank. The solution is already being used on our website, and has proven its worth. Virtual advisor will help you find answers to your questions.

The moon or the sun symbol is a switch for changing the theme of the internet bank to dark or light. Your theme selection will be remembered, until you delete the page cookies.

There are two ways to change the language that you want to operate in: First, in the upper right corner of the login page. The second way is to log in to the internet bank, and then to switch the language at the bottom left side of the page, near the moon symbol.

When concluding an internet bank agreement, the bank sets a transaction limit of 1,500 euros per day and 3,000 euros per month for each account included in the agreement. If you wish, you can change the limits immediately after concluding the agreement at a bank branch or later in the internet bank yourself.

Internet bank transaction limits can be viewed and changed in internet bank section “Accounts” → “Current accounts and limits“. Increases in the limits within the standard limits (15,000 euros per day and 15,000 euros per month) or reductions in any amount will take effect automatically once they are approved.

If you need higher limits, you can submit an application in the same section, but before the change takes effect, the bank employee will review the application. The employee will inform you of the decision to change the limits (or the need to provide additional documents) within 3 working days. If the application is urgent, please contact us. As soon as the application is approved, we will send you an SMS.

If the need for higher limits is temporary, you can set a time period (up to 180 days) for higher limits, upon which your transfer limits will be reduced back to the previous limits.

If you became a customer via the mobile application, non-standard transfer limits apply to you – up to 4,000 euros a day and 10,000 euros a month for online payments and up to 5,000 euros for card payments. If you want to ensure full access to internet bank services, please make an appointment for a video meeting or visit a bank branch.

If the internet bank is not used actively, the session will end in 5 minutes (previously – 10 minutes) in accordance with the requirements of the European Union regulation (PDF) on strong customer authentication. At the same time, the internet bank can determine whether you are actively using it. For example, if you are filling in a payment form, typing or moving the mouse, the session will not be timed out.

To add your account to the Internet Bank of another person, the account owner must fill an application form, specifying the following details:

• The first name, last name, and personal identification code of the account owner and the account number (current or savings account);
• Information – first name, last name, and personal identification code – of the Internet Bank owner ( the person to whose Internet Bank the account will be added);
• The date until which the account is visible, or a note that the agreement is without a term;
• The daily and monthly limit, if payments will be allowed, or a note that payments are prohibited (the right to view only the account statement).

The completed form must be signed with a qualified electronic signature and forwarded to the Internet Bank owner. The Internet Bank owner must upload the electronically signed form in the section ‘Additional services’ → ‘E-documents’ of the Internet Bank and sign it with any means of authentication.

In the case there is a power of attorney added to banking system for internet bank owner to represent account owner (including parental power of attorney and guardianship) the Internet Bank agreement owner can download, fill in, and send the application to the bank with one signature.

To add a child’s account to a parent’s Internet Bank, please fill in all the fields of the application, incl. the transfer limits. The parent can upload the digitally signed application in their Internet Bank by selecting ‘Additional services’ → ‘E-documents’ from the Internet Bank for private individuals.

Application form