Smart-ID is a free app that serves as a proof of identity (just like an ID-card, Mobile-ID, or a PIN-calculator) and allows you to connect to the SEB Internet bank, confirm payments, and sign digital documents. The app is available to all our customers who have a smartphone or tablet with an internet connection.
Download the app
Smart-ID app is developed by our cooperation partner SK ID Solutions. With millions active users throughout the Baltics, the app is the most popular solution for internet bank authentication.
Setting up Smart-ID
With ID-card or passport using biometrics
- Done remotely
- Available if you’ve you have been a Smart-ID user before
With Mobile-ID
- Done remotely
- Available for new users and for repeated setup
With ID-card and card reader
- Done remotely
- Available for new users and for repeated setup
At a branch
- For SEB customers only
- Available for new users and for repeated setup
- Free for minors and first time users (repeated setup for adults at a branch has a setup cost according to the pricelist)
Children and teenagers from the age of 7 to 17 can set-up Smart-ID by visit the branch together with a legal guardian.
Using Smart-ID
Connect to the SEB Internet bank
- On the internet bank login screen, select the authentication method ‘Smart-ID’;
- Enter your internet bank’s User ID and personal identity number;
- Press ‘Log in’;
- Open the Smart-ID app on your phone (if it is not prompted automatically). Carefully make sure that the verification code in the internet bank matches the one visible in the Smart-ID app, then enter the PIN1 code;
- If the PIN1 code was entered correctly, the internet bank will automatically open in a few seconds.
Confirm payments
- Fill in the payment form, press ‘Confirm payment’ button and next choose ‘Sign electronically’;
- Open the Smart-ID app on your phone (if it is not prompted automatically). Carefully make sure that the verification code in the internet bank matches the one visible in Smart-ID app, then enter the PIN2 code;
- If the PIN2 code was entered correctly, payment confirmation will automatically appear in a few seconds.
Attention! When using the Smart-ID app, always carefully read the text under the control code – it says what action is waiting for confirmation.
Blocked Smart-ID
To prevent your funds and data from potential fraud, your Smart-ID account will be blocked in the following cases:
- If the PIN is entered incorrectly three times in a row, the account will be blocked for three hours.
- If the PIN is again entered incorrectly three more times in a row after the three hour block expires, the account will be blocked for 24 hours.
- If the PIN is again entered incorrectly three more times in a row (nine times consecutively) after the 24 hour block expires, the account will be blocked permanently for the security of your funds and data. To continue using Smart-ID, you will need to delete your account from the device and set it up again.
Frequently asked questions
General questions
For general questions about Smart-ID security please visit Smart-ID website.
Questions specific to SEB
You can use a single Smart-ID account to connect to and confirm transactions also in other banks. There might be different additional steps or actions for different banks, but in general, the respective bank will automatically send a confirmation prompt to your Smart-ID when you are logging in or making transactions.
Yes, if you use Smart-ID to access your private internet bank, you can also connect to the company’s internet bank. Just make sure that you first connect to your private internet bank after setting up the Smart-ID.
If you do not use Smart-ID for authentication in other banks or e-services, you can simply delete the Smart-ID account and uninstall the app from your smartphone or tablet. Just make sure that you have other authentication tools available, so you could still access the internet bank and confirm transactions – for example, ID-card, Mobile-ID or a PIN-calculator.
